We'd Love to Hear From You

Got a question about RailTracking.pk? Spotted a data issue? Have an idea that could help fellow travelers? Drop us a message using the form below — our team reads every submission and typically responds within 2–3 business days.

Call Pakistan Railways

Helpline: 117

Response Time

Within 2-3 business days

Mon - Fri: 9 AM - 6 PM

Important Notice

RailTracking is an independent platform and not affiliated with Pakistan Railways or any government body.

Send us a Message

Reporting an Issue?

Please include: Train number, date & time, device/browser used, and a detailed description of the problem. Screenshots are helpful if applicable!

Contact & Support FAQs

Click on a question to expand the answer

Our team strives to answer every message within 2 to 3 business days (Monday through Friday). If your concern involves an urgent, on-the-ground railway matter — such as a stranded train or safety emergency — please phone Pakistan Railways directly on their 24/7 helpline 117, as they're best equipped for immediate operational support.

Your input is genuinely valuable in keeping our database sharp! Use the form above and choose 'Train Data Issue' as the topic. Be sure to mention the train number or name, what looks wrong, and the correct information if you have it. We'll cross-check and make corrections as quickly as possible.

We're always eager to hear what would make RailTracking.pk more useful for you. Pick 'Feature Request' in the subject dropdown and lay out your idea in as much detail as you can. Several popular features on the platform started as user suggestions. We review every submission, even if we can't implement them all right away.

Absolutely. Your email and personal details are used solely to respond to your inquiry. We don't sell, share, or repurpose your information for marketing or any other reason. All messages are handled with strict confidentiality.

RailTracking.pk is built and maintained by an independent group of Pakistani developers who are passionate about making public transport data accessible to everyone. We have no affiliation with Pakistan Railways or any government agency. Our driving mission is to simplify railway travel information for millions of commuters and travelers.

When reporting technical issues, please share: the type of device you're using (phone, tablet, or desktop), which browser and version you have, a clear description of the problem, and screenshots if you can capture them. Select 'Bug Report' as the subject — these details help us pinpoint and resolve the issue much faster.